Frequently Asked Questions

Questions? We've got answers. Whether you're shopping for a meaningful gift, treating yourself to something you absolutely deserve, or just trying to figure out when your new favorite necklace will arrive, we're here to help.

Here's everything you need to know about shopping with Living In Between.

Orders and Shopping

What kind of jewelry does Living In Between sell?

Living In Between is all about jewelry with meaning, personality, and a little attitude. Our collections include meaningful necklaces, bracelets, rings, earrings, personalized jewelry, and pieces that celebrate strength, self-love, friendship, new beginnings, and everything in between.

Some pieces offer a little encouragement. Others say what you're thinking but probably shouldn't say out loud. We love both.

Is your jewelry meant for gifting or everyday wear?

Both! Our jewelry makes thoughtful gifts for birthdays, friendships, breakups, divorces, new chapters, and those moments when someone needs a reminder of how strong they really are.

But you don't need a special occasion or someone else's permission to buy yourself something meaningful. Sometimes the best gift is the one you give yourself.

Can I change or cancel my order?

If you need to make a change, please contact us as soon as possible. Because orders can move into processing quickly, we can't guarantee changes or cancellations once an order has been placed.

Will I receive an order confirmation?

Yes! Once you place your order, you'll receive an order confirmation email at the address provided during checkout. If you don't see it, check your spam or promotions folder.

Shipping and Delivery

Where do you ship?

We currently ship within the United States only.

How much is shipping?

We offer a flat shipping rate of $8.99 on orders within the United States.

How long will my order take to arrive?

Most orders require approximately 2–5 business days for processing, followed by an estimated 5–10 business days for delivery.

Processing and shipping times are separate, and delivery estimates may vary depending on the item, carrier, and destination. Personalized items may require additional production time when indicated on the product page.

Will I receive tracking information?

When tracking is available, you'll receive shipping information by email once your order has shipped. Tracking updates may take a little time to appear after the carrier receives your package.

Why did my items arrive in separate packages?

We work with different production and fulfillment partners, so items from the same order may occasionally ship separately. Don't worry if one piece arrives before another. The rest of your order may still be on its way.

Returns, Exchanges and Order Issues

What is your return policy?

We offer a 30-day return window, including eligible personalized jewelry. If something isn't right, please contact us within 30 days of receiving your order so we can help you with the next steps.

For complete details, please review our Refund Policy.

Can I return personalized jewelry?

Yes! Personalized items are included in our 30-day return policy. Please review our full Refund Policy for return instructions and applicable conditions.

What if my jewelry arrives damaged or incorrect?

That's definitely not the experience we want for you. If your order arrives damaged, defective, or incorrect, please contact us with your order number, a description of the issue, and clear photos if possible.

We'll review the situation and help make things right.

Do you offer exchanges?

If you'd like a different item, size, or style, please contact us before sending anything back. We'll help you understand the available options based on your order and our return policy.

Jewelry Details and Care

What materials are your jewelry pieces made from?

Materials vary by design and collection. Depending on the piece, our jewelry may feature stainless steel, sterling silver, gold plating, or other materials specified in the product description.

Always check the individual product page for the most accurate information about materials, finishes, dimensions, and other details.

Is your jewelry waterproof or tarnish-resistant?

That depends on the materials and finish of the individual piece. Some materials are more resistant to moisture and everyday wear than others, but we recommend keeping jewelry away from water, perfume, lotions, and harsh chemicals whenever possible.

How should I care for my jewelry?

A little care goes a long way. To help keep your jewelry looking its best:

• Remove jewelry before swimming, showering, or exercising.
• Avoid direct contact with perfumes, lotions, and cleaning products.
• Gently wipe pieces with a soft, dry cloth after wearing.
• Store jewelry in a clean, dry place when not in use.
• Keep individual pieces separated to help prevent scratches and tangles.

How do I know what size to order?

When sizing information is available, you'll find it in the product description. We recommend reviewing necklace lengths, bracelet measurements, and ring sizes before purchasing to make sure you find the right fit.

Personalized and Custom Jewelry

Do you offer personalized jewelry?

Yes! We love jewelry that tells your story. Our personalized designs may include names, initials, dates, meaningful words, or other customization options depending on the product.

Explore our Custom Jewelry Collection to find something uniquely yours.

Can I choose my own engraving?

Some designs allow you to personalize the engraving, while others feature fixed messages created for the collection. Available customization options will be listed on each product page.

Can I make changes to my personalized order after placing it?

Please contact us immediately if you notice a mistake. Personalized jewelry may enter production quickly, so changes aren't guaranteed once your order has been submitted.

We recommend double-checking spelling, dates, initials, and personalization details before completing checkout.

About Living In Between

What does Living In Between mean?

Living In Between is for the messy middle. The space between who you were and who you're becoming. Between heartbreak and healing, starting over and figuring it out, holding it together and occasionally losing your shit.

We believe jewelry can be more than an accessory. It can be a reminder of your strength, a celebration of your growth, a connection to someone you love, or just a little humor when life gets ridiculous.

Because you don't have to have everything figured out to deserve something beautiful.

Do you design or make all your jewelry?

Our shop brings together our own message-driven and custom jewelry designs alongside thoughtfully selected pieces from other jewelry brands and production partners.

Every collection is chosen to reflect what Living In Between is about: meaning, individuality, connection, and a little unapologetic personality.

What if I'm shopping for someone going through a difficult time?

You've come to the right place. Some of the most meaningful gifts are the ones that say, "I see you, I'm here, and you're going to get through this."

Whether it's a friend navigating divorce, someone grieving a loss, or a woman finding her way through a new chapter, we have jewelry designed to offer encouragement, connection, and sometimes a much-needed laugh.

Explore our For a Friend Collection or Strength and Resilience Collection for inspiration.

How can I contact Living In Between?

Still have questions? We're happy to help. Visit our Contact Page to get in touch about your order, product details, or anything else.

We're real people who believe meaningful jewelry should come with a thoughtful shopping experience, too.

Still Have Questions?

We know shopping online sometimes comes with a few uncertainties. If you didn't find what you were looking for, reach out to us. We're here to help you find the right piece, solve an order issue, or answer your questions.

And while you're here, take a look around. You might just find the reminder you didn't know you needed.

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