Returns & Refunds

At Living In Between, we want you to feel confident about your purchase. Whether you're treating yourself, celebrating someone you love, or finding a little reminder to keep going, we want your shopping experience to be a good one.

If something isn't right with your order, we're here to help.

30-Day Return Policy

We accept returns on eligible jewelry within 30 days of delivery, including personalized, custom-engraved, and made-to-order pieces.

To qualify for a return, items must be unworn, unused, and in their original condition and packaging.

To start a return, email info@living-in-between.com within 30 days of receiving your order. Please include your order number and the reason for your return.

We'll provide instructions for returning your item, including the appropriate return shipping address.

Please contact us before mailing anything back so we can ensure your return is sent to the correct location.

Personalized & Engraved Jewelry

We understand that ordering personalized jewelry is a little different from buying something off the shelf.

That's why our 30-day return policy also applies to personalized, custom-engraved, and made-to-order jewelry.

If you change your mind or your purchase isn't quite what you expected, you may request a return within 30 days of delivery, provided the item meets our return condition requirements.

We do not charge restocking fees or deduct additional amounts from your refund because an item is personalized or engraved.

Change-of-Mind Returns

Sometimes something just isn't what you expected, and that's okay.

If you'd like to return an item because you've changed your mind, contact us within 30 days of delivery.

Items must be unworn, unused, and returned in their original condition and packaging.

Customers are responsible for return shipping costs on change-of-mind returns. Original shipping charges are non-refundable once an order has shipped.

Damaged, Defective, or Incorrect Items

If your jewelry arrives damaged or defective, or you receive an incorrect item, please contact us at info@living-in-between.com as soon as possible.

Include the following information:

• Your order number

• A brief description of the issue

• Clear photos of the affected item

• Photos of the packaging, when applicable

We'll review the issue and help arrange an appropriate resolution, which may include a replacement, return, or refund.

If we require you to return an item because it arrived damaged, defective, or incorrect, Living In Between will cover the return shipping cost.

Please keep the item and its packaging until we've reviewed your request.

How to Start a Return

To request a return, email info@living-in-between.com within 30 days of delivery.

Please include your order number, the item you wish to return, and the reason for your request.

We'll respond with return instructions and the appropriate return shipping address.

Please do not send returns to the address printed on your original shipping package unless we specifically instruct you to do so.

Return Shipping

For change-of-mind returns, customers are responsible for purchasing and paying for return shipping.

We recommend using a trackable shipping service and keeping your shipping receipt until your return has been processed.

If a return is required because an item arrived damaged, defective, or incorrect, we'll provide return shipping instructions at no additional cost to you.

We do not charge restocking fees.

Refunds

Once your returned item has been received and inspected, we'll notify you of the refund status.

Approved refunds will be issued to the original payment method used at checkout within 10 business days after we receive and inspect your return.

Please allow additional time for your bank, credit card company, or payment provider to post the refund to your account.

Original shipping charges and any optional shipping protection charges are non-refundable for change-of-mind returns once an order has shipped.

There are no restocking fees or personalization-related refund deductions.

If more than 15 business days have passed since we confirmed your refund was approved, please contact us at info@living-in-between.com.

Exchanges

We do not offer automatic exchanges.

If you'd like a different item, size, style, or finish, you may return your eligible purchase under our 30-day return policy and place a new order.

If your item arrived damaged, defective, or incorrect, please contact us so we can help arrange an appropriate replacement or resolution.

Order Changes & Cancellations

Because our jewelry is made to order, production may begin shortly after an order is placed.

If you need to change or cancel an order, please email info@living-in-between.com as soon as possible.

We'll do our best to accommodate your request, but changes and cancellations cannot be guaranteed once production has begun.

Our 30-day return policy still applies to eligible items after delivery, including personalized and engraved jewelry.

Lost or Missing Packages

Shipping and delivery concerns are handled separately from product returns.

If your package is delayed, appears lost in transit, or is marked as delivered but cannot be located, please contact us at info@living-in-between.com with your order number and tracking information.

For more information, please review our Shipping & Delivery Policy.

Items Damaged After Delivery

Our standard return policy does not cover damage caused by misuse, accidents, improper handling, unauthorized alterations or repairs, or normal wear and tear.

If you believe your item has a manufacturing defect, please contact us so we can review the issue.

Questions About Returns or Refunds?

We're happy to help.

If you have questions about returning an item, requesting a refund, or resolving an issue with your order, email info@living-in-between.com.

Please include your order number whenever possible so we can assist you more efficiently.

Living In Between

For the woman somewhere between who she was and who she's becoming.